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At NatureWalkService, we value your trust and strive to ensure you have a pleasant shopping experience with our women’s clothing collection. Our team carefully inspects every product before shipping, but if you receive a damaged or defective item, we’re here to help.

1. Eligibility for Return & Refund

• Returns or refunds are accepted only if the item is damaged or defective at the time of delivery.

• To be eligible, you must notify us within 48 hours of receiving your order.

• The product must be unused, unwashed, and returned with its original tags and packaging intact.

2. How to Request a Return

• To initiate a return, please contact our Customer Support Team at [your email or contact form link] with:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos showing the damage/defect

Our team will review your request and guide you through the next steps.

3. Refund Process

• Once we receive and inspect the returned item, we’ll notify you about the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days to your original payment method.

• Shipping charges (if any) are non-refundable.

4. Color & Appearance Disclaimer

Please note that minor color differences between product images and the actual item may occur due to lighting, photography, or screen display settings. Such variations will not be considered a defect or valid reason for return.

5. Non-Returnable Items

For hygiene and safety reasons, certain categories such as innerwear, accessories, or sale items may not be eligible for return or refund.

6. Need Help?

If you have any questions or need assistance, please reach out to us at [your support email/contact link] — we’re always happy to help.